At Dalbir Sons Jewellers, we honour our commitment to quality, trust, and long-term value by offering a structured Lifetime Exchange Programme for jewellery purchased from us. This ensures that your investments remain flexible and rewarding over time.
Eligibility & Conditions
- Jewellery must have been purchased directly from Dalbir Sons Jewellers.
- Exchange is applicable only when accompanied by the original Tax Invoice and Certificate of Authenticity.
- The programme is available to the original purchaser or an authorised representative with a valid Exchange Request Form and ID.
Exchange Timelines
- Jewellery items: Eligible for exchange after 15 days from the date of purchase.
- Gold or Silver Coins & Bars: Exchange can be initiated after 2 days.
Valuation & Process
- The exchange value is determined by the prevailing market rate for metals and stones at the time of exchange, based on net weight.
- Any discounts availed during the original purchase will be deducted from the value.
- Making charges and taxes are not included in the exchange valuation.
- All approved exchanges are issued as a Credit Note, valid for 30 days from the date of issue.
- In case of Cash, Cheque, or Bank Transfer, it may take up to 7 business days to process the payment.
Non-Exchangeable Items
- Fixed-price products
- Solitaires above 6 carats
- Products missing original documentation
Quality Check & Discrepancies
Dalbir Sons reserves the right to decline exchange based on physical inspection or quality mismatch.
Legal & Policy Disclaimers
- Dalbir Sons Jewellers reserves the right to amend the Exchange Policy at any time, without prior notice.
- Disputes, if any, shall fall under the jurisdiction of Delhi courts only.
- Customers are required to indemnify Dalbir Sons for any claims resulting from issues such as misrepresentation or improper ownership.
For all exchange-related inquiries, please reach out to us at +91 7098123456 or visit your nearest Dalbir Sons showroom.